WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under minimal supervision to oversee the management of all activities and projects associated with the clinical specialty access program, including access line operations, clinical consultation workflows, and care coordination processes. The Program Manager will partner closely with other access project leaders, community providers, and state organizations to support the initiative.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Master’s Degree from approved school of Social Work, Sociology, Psychology, Nursing, Counseling or related field

• Experience
  3 years of relevant experience in healthcare operations, behavioral health, maternal health, social work, care coordination, or program management

• Licenses and Certifications
  (LCSW) LIC CLINCAL SOCIAL WORKER Upon Hire or
  (LPC) LICENSED PROF COUNSELOR Upon Hire or
  (LMFT) LIC MAR & FAM THERAPIST Upon Hire or
  (RN) REGISTERED NURSE Licensure as Registered Nurse by Board of Nurse Examiners for State of Texas Upon Hire

JOB DUTIES

• Serves as the primary operational leader for the clinical specialty access program, ensuring efficient day-to-day program function.
• Partners closely with the access program Medical Director to develop, implement, and refine program workflows, staffing models, outreach strategies, and quality improvement initiatives.
• Monitors program performance, including access line volume, consultation response times, referral trends, outreach activity, provider engagement, and other key operational metrics.
• Identifies operational barriers and implements solutions to improve access, responsiveness, clinical coordination, and provider satisfaction.
• Supports compliance with institutional policies, program requirements, documentation standards, and grant or state reporting expectations as applicable.
• Develops and maintains standard operating procedures, scripts, workflows, and training materials for program staff.
• Provides coverage for the access line as needed, ensuring timely response to provider requests for consultation, referral support, and resource navigation.
• Ensures accurate documentation of access line encounters, consultation requests, referrals, and outcomes.
• Leads and coordinates outreach activities to increase awareness, utilization, and engagement with the access program.
• Serves as a key operational liaison between the access program and other associated programs.
• Provides direct supervision to designated clinical and support staff.
• Tracks and analyzes program data to evaluate access, utilization, outcomes, provider engagement, and operational effectiveness.
• Prepares regular reports for program leadership, institutional stakeholders, funders, or state partners as required.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

 

Knowledge, Skills and Abilities

• Work requires strong understanding of health care delivery, access programs, or integrated care models.
• Work requires ability to lead multidisciplinary teams and manage complex clinical operations.
• Work requires excellent communication, relationship-building, and stakeholder engagement skills.
• Work requires ability to work effectively with physicians, behavioral health clinicians, nurses, administrators, community partners, and external agencies.
• Work requires strong organizational and project management skills, with the ability to manage competing priorities.
• Work requires comfort handling access line workflows, provider calls, and time-sensitive clinical coordination needs.
• Work requires ability to develop workflows, policies, training materials, and operational reports.
• Work requires proficiency with electronic health records, data tracking tools, Microsoft Office, and other operational systems.
• Work requires commitment to patient-centered, equitable, and trauma-informed care.
• Work requires strong written and verbal communication skills.

 

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

 

Working Conditions

• Office Setting

 

Salary Information
Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.