WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Works under general supervision of Manager Language Services Department. At UT Southwestern Medical Center, every patient interaction is an opportunity to provide exceptional care and clear, compassionate communication is at the heart of that mission. As a language Interpreter II, you will play a pivotal role in ensuring that our Spanish-speaking patients and their families fully understand their care, feel heard, and are empowered to make informed decision about their health. In this role, you will provide accurate, culturally sensitive interpretation between English and Spanish in a variety of clinical and non-clinical settings, supporting physicians, nurses, and other healthcare professionals. You will help bridge language and cultural gaps, ensuring that every patient receives equitable, respectful, and high-quality care.     

This is more than just translating words, it is about building trust, fostering understanding, and making a meaningful difference in the lives of those we serve. You will be part of a collaborative, mission-driven team that values professionalism, empathy, and excellence in every interaction. If you are fluent in English and Spanish, have strong people skills, and are passionate about helping others navigate their healthcare journey, we invite you to bring your expertise to UT Southwestern and be a voice for understanding. 

Shift:     

Training Schedule: During training, your scheduled shift will be 8:00 a.m.–4:30 p.m. Training typically lasts approximately two weeks; however, an additional one to two weeks of training may be provided on a case-by-case basis.

Post-Training Schedule: Following training, your regular shift will be determined by the hiring leader based on business needs. Candidates should be prepared to work a flexible schedule, including nights and weekends, as needed. Employees must be available to work a minimum of three 8-hour shifts per week.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Associate’s Degree required with four (4) years of job-related experience in a health care setting preferred 
   

• Experience
  2 years Of interpretation experience with use of medical terminology and excellent customer service skills and 
  Must speak, read, and write English and target language fluently 
  Employment is contingent upon successfully passing the UT Southwestern Language Services language and medical terminology proficiency assessment in both English and the target language with a minimum score of 80% 
   

• Licenses and Certifications
  (MINC) MEDICAL INTERPRETER NATL CERT If not completed at the time of hire, the expectation is to achieve the Medical Interpretation National Certification within the first 18 months of employment. 
   

Preferred

• Education
  Bachelor’s Degree 
   

• Licenses and Certifications
  (MINC) MEDICAL INTERPRETER NATL CERT by an NCCA accredited organization Upon Hire 
   

JOB DUTIES

• Must be able to accurately interpret medical and health care information/instructions from physicians, nurses, or other health care staff to patients/families; and accurately interpret questions and/or concerns from patients/families to physicians, nurses, or health care staff.
• Must be able to speak, read and write both English and a second language.
• Must be able to communicate effectively both verbally and in writing, with patients, families, and hospital staff.
• Translate consent forms, discharge orders, teaching protocols, and similar from English to target language (s).
• Assist in obtaining patients/families signature where appropriate.
• Provide information regarding health care related cultural issues/needs of limited English proficient patients/families to hospital staff to develop sensitivity.
• Must adhere to the Medical Interpreter Code of Ethics and Standards of Practice.
• Must be able to demonstrate patient centered behaviors with a focus on responding quickly to calls for services.
• Must have excellent interpersonal skills and demonstrated ability to serve patients, families, clinicians, and physicians.
• Assist with varying departmental activities and projects as requested.
• Document in EPIC all daily patient sessions, including University hospitals, hospital based and ambulatory clinics in an accurate and timely manner.
• Keep an accurate list of interpretation sessions and enter this information by the end of each using the RedCap application in Epic per Language Services Department standards of practice.
• Ability to meet physical and non-physical demands as outlined in the job description is an essential function of the job. Proactively search for ways to improve service.
• Performs other duties and special projects as assigned.
• Assumes the Team Lead role as needed to support Language Services departmental operations.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.