Patient Services Representative (Part-Time Weekends, 9am-9pm) – Texas Behavioral Health Center
Location: Dallas, TX
Location Type: On-site
Location Type: On-site
Job Number: 982640
Category: Clinical
24021126
Responsibilities
Texas Behavioral Health Center
The Texas Behavioral Health Center is a newly completed state-funded psychiatric hospital opening in Dallas’ Southwestern Medical District that is owned by the Texas Health and Human Services Commission (HHSC) and operated by UT Southwestern Medical Center.
When fully operational, the 505,000-square-foot facility will house 292 beds – 200 for adult patients and 92 for children and adolescents. As DFW’s first state-funded behavioral health hospital, it is designed to deliver state-of-the-art, patient-centered care in a modern and healing environment. The center provides comprehensive behavioral health treatment and features private patient rooms, abundant access to natural light and nature, and thoughtfully designed spaces that promote recovery. The hospital will also provide training to all behavioral health disciplines.
As employees of UT Southwestern, team members will join a world-class academic medical center committed to patient-centered care, innovation, interdisciplinary collaboration, and preparing patients for successful reintegration into their families and communities. With competitive benefits and a mission-driven culture, Texas Behavioral Health Center offers an unparalleled opportunity to make a lasting impact on mental health care in North Texas. Learn more about Texas Behavioral Health Center here!
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
As a Patient Services Representative, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
Work Schedule: Part Time Weekends – 9:00am-9:00pm, Saturday and Sunday
EXPERIENCE AND EDUCATION
Required
- Education
High School Diploma or GED
- Experience
Six (6) months customer service experience
- Licenses and Certifications
Heartsaver/CPR AED within 90 Days
JOB DUTIES
- Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times.
- Seeks to understand the needs of the internal and external customers; meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff. Performs other duties as required to provide fast and friendly genuine hospitality.
- Responds to patients inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).
- Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members.
- Works with Lead Patient Services Representatives to solve specific problems either on a one to one basis or in groups. Provides assistance to Lead Patient Services Representative to ensure successful business operations.
- Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time.
- Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus.
- Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance.
- Listens, apologizes, finds a solution and follows through when resolving guest problems.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
- Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants.
- Performs other duties as assigned.
Knowledge, Skills and Abilities
- Work requires a genuine interest in people and customer service.
- Work requires ability to communicate effectively and successfully manage multiple tasks
- Work requires ability to use electronic devices (i.e. tablets).
- Work requires ability to work with confidential information on daily basis.
- Work requires adaptability/flexibility to react positively to changes in work environment.
- Work requires familiarity with Microsoft applications.
- Work requires good communication, organizational, reading and writing skills.
- Work requires the ability to plan and organize work in logical and efficient manner.
- Work requires to be punctual and reliable with attendance.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
Physical Requirements
- Climbing
- Lifting
- Pulling
- Pushing
- Talking
- Walking
Salary Information
Salary is commensurate with education, skills, and relevant experience.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits
Benefits
- UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare – no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
Working at UTSW
Bring Your “A” Game.
Why are top candidates in so many professional fields – including customer service, finance, and human resources, to name a few – choosing UT Southwestern Medical Center as a career home? Simple. They know that they will work among a team of people who bring their best every day to support a health organization that’s breaking new ground in dozens of ways. That’s what we can offer you.
It takes a lot to keep UT Southwestern at the forefront, where world-class patient care, acclaimed medical education, and innovative research breakthroughs are common occurrences. When you join us, those are the challenges you’ll share. Our organization has taken on serious commitments and responsibilities within a rapidly evolving health care system.
Change is a constant, so our work supporting this complex matrix of business and systems needs must rise to the highest level of professionalism, collaboration, and innovation. That’s true for every role across the Medical Center and represents why this can be the most challenging work of your career.
Let’s Get Started
Employee Testimonials
Vanessa Pantoja
Vanessa Pantoja
GME Program Coordinator
GME Program Coordinator
Dallas is the perfect size city for me. There are always amazing things to do in Dallas, from visiting the arts district, to museums, concerts, sporting events, and the state fair.
Brenda Edwards.
Brenda Edwards
Licensed Clinical Social Worker
Licensed Clinical Social Worker
UT Southwestern is a great place to work and learn. Innovation and creativity to improve the quality of patient care are encouraged. Leadership within my team and department is supportive.
Denise Anderson
Denise Anderson
GME Coordinator I
GME Coordinator I
I love working at UT Southwestern because of its great staff and great benefits. Everyday is extraordinary because there’s opportunity to expand your knowledge and advance your career.
