WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The Assistant Vice President for Quality & Operational Excellence is responsible for devising, planning, and leading the implementation of key comprehensive and integrated strategies in support of the Office of the CQO. Reporting directly to the CQO, the AVP will direct and integrate critical functions that are essential to the efficient and effective execution of the quality enterprise. Such functions include evaluating operations, analyzing data and information for reporting and informed decision making and recommending solutions to help achieve performance and strategic objectives. The AVP will ensure the coordination of activities across the areas of analytics, performance improvement, and project management to achieve quality and operational excellence. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor’s Degree in related field 
   

• Experience
  • 10 years of progressively responsible experience in the following: 
    • Building a team and service-oriented environment. 
    • Proven record of strong strategic planning and management experience; demonstrated ability to closely collaborate with colleagues, senior leadership, and key stakeholders to ensure that resources are used effectively to grow a culture of continuous improvement and innovation.
    • Formal training and experience in industrial engineering or performance improvement. 
  • Experience working with relational databases and other critical tools and solutions used to support formal data-driven decision making. 
     

Preferred

• Education
  Master’s Degree in industrial engineering, systems engineering, or related technical discipline. 
  Advanced degree preferred 
   

• Experience
  10 years or more years experience in an academic medical center setting preferred. 
   

JOB DUTIES

• The AVP will plan, direct, and coordinate activities and programs in the area of Quality & Operational Excellence, and provide leadership for the following functions:
• Analytics
  • Develops performance metrics and business intelligence tools, sustaining scorecards and dashboards and turning data into information/knowledge
  • Guides information discovery and offers recommendations to enable effective decision making
  • Analyzes current and emerging trends in quality and operational excellence to provide strategic approaches to improve the Health System’s performance
  • Surveys internal practice and comparative industry benchmarks to analyze trends and indicators in related areas of work
  • Guides the development of performance measures, target methodologies and thresholds, and ensures accuracy of measure results
  • Understands customer business needs, translates business needs into analytics/reporting requirements to ensure successful delivery of reporting, dashboards and information tools.
  • Safeguards the integrity and security of institutional data
• Performance Improvement
  • Clinical performance improvement – clinical decision support, data analysis and facilitating clinical teams with process improvement methods
  • Application of human factors to error prone processes
  • Performing flow analysis to improve patient appointment scheduling in a clinical setting (using swim lanes, value stream mapping, queuing theory, time driven activity based costing)
  • Using Lean and Six Sigma methodologies to analyze processes and eliminate wastes and defects on a hospital unit
• Project Management
  • Oversees project management efforts within the health system to ensure established goals are met
  • Assists in the prioritization and deployment of health system projects to advance the organization in the area of quality and operational excellence
• Systems Management
  • Develops a system to operationalize strategic decisions within the health system to meet expected levels of performance inclusive of structure, performance standards, reporting and review
  • Assists with identifying priorities and needs, determining how best to align and invest resources
  • Helps develop consistent practice standards to ensure the delivery of high quality care
  • Engages in research regarding new technologies and practices and works with subject matter experts to make recommendations for improvements
  • Work to establish a culture of continuous improvement and innovation within the health system that includes psychological safety, transparency and interdisciplinary approaches to provide high quality care
• Financial Planning, Analysis and Management
  • Assists CQO with budget planning and development, assisting individual programs and cost centers with financials and reviewing and approving financial transactions where appropriate
• Human Capital Management
  • Serves as Human Resources liaison, works closely with department supervisors to handle all HR related processes, reviews and approves PeopleSoft HCM transactions
  • Assists CQO with employee engagement efforts and action planning to ensure health work environment and engaged workforce
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Critical thinking skills
• Systems-approach to problem solving
• Self-starter and innovative problem solver
• Effective communication and interpersonal skills
• Sound process improvement facilitation skills
• Six Sigma Black Belt or Green Belt a plus with JMP or Minitab experience
• Proficiency with SQL/report development a plus

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Working Conditions

• Office Setting

Salary Information
Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.