WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
UTSW is seeking a Temporary Data Center Technician I, to join our dynamic IT team. The Data Center Technician I’s main responsibility is to support data center operations and is knowledgeable of data center support principles that help ensure continuous systems and facility uptime. This role keeps current with industry standards, growth, and changes in technology. Please note, this is an entry level position with opportunity for professional growth.  

This is a 6-month to 1-year temporary position with an opportunity to move to a permanent role depending on performance. 
This position does not offer visa sponsorship. 
Selected candidate must reside in the Dallas/Ft. Worth Metroplex.
This position works 100% on site and supports a 24/7 operation and may require flexibility to cover various shifts, including nights, weekends, and holidays as needed.  

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma.
   

• Experience
  1 year of job-related experience.
  May be required to submit to a federal background investigation.
   

JOB DUTIES

• Monitors and responds to failures including those related to power, hardware, network, and facilities.
• Analyzes system events/alerts and diagnoses potential root causes.
• Utilize elevated access and sound judgement during remediation processes.
• Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation.
• Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking.
• Conducts issue tracking and responds to incidents in a timely manner.
• Multitasks to prioritize and complete incoming events with effective response time.
• Interacts with clients via written communication and phone and showcases high-quality customer service.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires analytical, diagnosing, and troubleshooting skills.
• Work requires exercise of moderate judgment.
• Work requires ability to troubleshoot and diagnosis system and hardware related issues.
• Work requires basic knowledge of various network cabling mediums including Fiber and Ethernet.
• Work requires basic knowledge of enterprise server operating systems (Windows/Unix/Linux) and core Microsoft platforms and products.
• Work requires soft skills such as collaboration, teamwork, communication (written and verbal), problem-solving, detail-oriented, and ability to manage time.

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Demands
Climbing
Lifting
Working Conditions
Office Setting
Other Requirements
This position is a 24/7, onsite position. Must be flexible and willing to cover shifts of any hour with short notice. Work is primarily performed in general office area. Infrequent travel to remote facilities may be required. Will also be scheduled to work during off-hours change-windows of time that may fall outside of normal business hours or during the weekend. Will be periodically assigned after-hour support and able to be paged 24-7.

PACT STATEMENT
The following is the acronym, “PACT”, and is fundamental to all non-clinical positions at UT Southwestern Medical Center:
P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
A-Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
C-Communication, Contribution, and Collaboration: Who are our Customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
T-Teamwork: Employees work to contribute to the department’s success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.