WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
This position provides comprehensive support for parking operations, enforcement, customer service, and facility management to ensure efficient, safe, and customer-focused parking services. This role serves as a primary point of contact for inbound inquiries from staff, employees, and external customers; respond, triage, route, and resolve requests in a timely, professional manner. Additionally, this role monitors and follows up on pending requests to ensure prompt resolution, provides accurate information, resources, and guidance, including educating customers on available services and online tools and maintains working knowledge of policies, procedures, and updates to ensure consistent and accurate communication.  This position is 100% on site, M-F 8am-5pm. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent 
   

• Experience
  3 years experience in customer service, public contact, parking enforcement, or facilities operations, including experience with planning, coordinating, or delivering facility-related functions (e.g., garage/lot maintenance, repairs, signage, utility systems, or safety). 
   

• Licenses and Certifications
  Must have and maintain a valid Class “C” Texas Driver License with an acceptable driving record for use of a university vehicle. Upon Hire 
   

Preferred

• Experience
  1 year experience in parking enforcement or related roles is preferred. 
   

JOB DUTIES

• Serve as a primary point of contact for inbound inquiries from staff, employees, and external customers; respond, triage, route, and resolve requests in a timely, professional manner.
• Monitor and follow up on pending requests to ensure prompt resolution.
• Provide accurate information, resources, and guidance, including educating customers on available services and online tools.
• Maintain working knowledge of policies, procedures, and updates to ensure consistent and accurate communication.
• Interpret and enforce parking regulations and applicable state laws, issue warnings or citations as appropriate.
• Conduct patrols across campus and offsite locations to monitor compliance, perform space utilization counts, and identify violations or safety concerns.
• Investigate and resolve parking-related complaints proactively or as assigned.
• Utilize parking enforcement technologies, including handheld devices and license plate recognition systems.
• Assist motorists with vehicle-related issues such as flat tires and jumpstarts.
• Report criminal activity, traffic issues, and unusual incidents to appropriate personnel.
• Coordinate and support parking facility operations, including equipment installation, maintenance, and vendor services.
• Perform routine inspections (rounding) of parking facilities to ensure cleanliness, safety, and proper equipment functionality, document and report deficiencies.
• Assist with requisitions, inventory management, and procurement of equipment, supplies, and services.
• Coordinate maintenance of parking access and revenue control systems, lighting, signage, and overall facility conditions.
• Serve as a liaison with internal departments and external vendors to ensure timely completion of maintenance and operational needs.
• Promote high standards of customer service through professional interactions with employees, patients, and visitors.
• Identify opportunities for process improvements to enhance efficiency, accuracy, and service delivery.
• Independently manage daily responsibilities by exercising sound judgment, prioritizing workload across functions, making policy-aligned decisions in the field, and proactively resolving or escalating issues as needed.
• Perform other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.