JOB SUMMARY
Responsible for the execution, implementation, and optimization of clinical informatics solutions to support safe, efficient, and effective care delivery. Ensures reliable system performance, drives workflow improvements, and partners with clinical and operational leaders to advance adoption and value realization. Translates informatics strategy into operational execution, ensuring solutions are practical, reliable, and improve the day-to-day experience of frontline clinicians. This role is primarily hospital-based, ensuring effective execution of informatics solutions while collaborating across the continuum to support coordinated, patient-centered care. Reports to Director of Nursing Informatics and operationalizes strategic priorities.

ESSENTIAL FUNCTIONS

Job Duties

• Implementation & Integration
• Leads the implementation, validation, and integration of clinical information systems across care settings, ensuring alignment with clinical workflows and organizational priorities.
• Operational Reliability & Support
• Ensures stability, reliability, and consistent performance of clinical systems and workflows; proactively identifies and mitigates risks impacting clinical operations.
• Workflow Optimization & Continuous Improvement
• Identifies, prioritizes, and drives improvements in clinical workflows and documentation to enhance patient safety, communication, and efficiency
• Communication & Alignment
• Delivers clear, timely, and actionable communication of informatics initiatives and system changes; supports unified communication workflows by ensuring integrated, reliable, and user-friendly tools that enable effective care team coordination.
• Clinical Partnership & Stakeholder Engagement
• Collaborates with nursing, interdisciplinary teams, and operational leaders to gather requirements, prioritize changes, and ensure solutions meet frontline needs.
• Adoption & Change Enablement
• Supports adoption of informatics solutions by facilitating training, communication, and engagement strategies that promote consistent and effective use.
• Team Leadership & Execution
• Leads day-to-day team operations, setting clear expectations, prioritizing work, and ensuring high-quality, timely delivery of informatics initiatives. Promote engagement, communication, and continuous learning across the team. Lead, coach, and support a team of Nursing Informatics professionals, fostering a collaborative, service-oriented culture
• Cross-Continuum Coordination
• Collaborates with ambulatory, ancillary, and interdisciplinary teams to ensure workflows and systems support coordinated care across care settings. Escalates cross-continuum workflow gaps and alignment needs to Director
• Data-Driven Decision Support
• Leverages data and user feedback to evaluate system performance, inform enhancements, and support clinical decision-making and outcomes improvement.
• Innovation & Solution Enablement
• Identifies opportunities and escalates to Director for prioritization and strategic alignment
• Performs other duties as assigned
• SCOPE & ACCOUNTABILITY
• Accountable for execution and delivery of Hospital Nursing Informatics initiatives, including:
  • Timely implementation of clinical systems and enhancements
  • Adoption and effective use of informatics solutions by frontline staff
  • Reliability and performance of clinical workflows and systems
  • Continuous improvement of documentation and communication processes
  • Tracking and reporting KPIs aligned with Director-defined measures
  • Team productivity, performance, and service excellence

QUALIFICATIONS

Education and Experience

Required

• Experience
  5 years or more of clinical experience.
  5 years or more years of Epic EHR experience and/or certification or proficiency in Epic Inpatient, Ambulatory, OpTime and/or ASAP modules
  2 years or more of healthcare management experience

• Licenses and Certifications
  (RN) REGISTERED NURSE Upon Hire

Preferred

• Education
  Master’s Degree in Nursing, Nursing Informatics or Healthcare Business (MBA or MHA) preferred.

• Licenses and Certifications
  Project Management Upon Hire or
  HIMSS Upon Hire or
  (ANCC) AMER NURSES CRED CERT – ANCC (informatics) Upon Hire or
  AONL Upon Hire or
  Green Belt Upon Hire or
  Black Belt Upon Hire or
  Lean Six-Sigma certification Upon Hire

PHYSICAL DEMANDS/WORKING CONDITIONS

• Working Conditions
  Office Setting

PACT STATEMENT

The following is the acronym, “PACT”, and is fundamental to all non-clinical positions at UT Southwestern Medical Center:

• P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
• A-Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
• C-Communication, Contribution, and Collaboration: Who are our Customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
• T-Teamwork: Employees work to contribute to the department’s success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.