Clinical Audio Visual Specialist I
Location: Dallas, TX
Location Type: On-site
Location Type: On-site
Job Number: 929342
Category: Information Technology
23107357
Responsibilities
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
UT Southwestern (UTSW) Medical Center is seeking a Clinical Audio Visual Support Specialist I with excellent customer service skills and experience with various audio visual equipment. In this role, you will be responsible for patient education technology support spanning many patient rooms and event/conference spaces in multiple buildings on the UTSW campus and remote teaching and learning. You will be engaged in providing technical support with video conferences, live streaming, live audiovisual events, and ensure presenters are informed of the in-room technology. You will ensure presentation equipment is ready prior to the start of events/presentations, to include providing support for issues prior and during presentations. This position is 100% on campus and may require on-call support during off-hours and/or holidays.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
- Education
High School Diploma or GED
- Experience
3 years of customer facing work experience or basic Audio-Visual basic troubleshooting experience
Preferred
- Experience
1 year working with Video Conferencing Meeting Support (Teams, Zoom).
JOB DUTIES
- Patient education concerning technology provided for health education, video conferencing, entertainment, and technology needs.
- Troubleshooting and replacing hardware systems due to failure of technology within patient rooms at CUH and Zale, including replacing any equipment associated with patient room AV equipment, including televisions, cameras, pillow speakers, and more.
- Conference room support for faculty and staff meetings, including training, troubleshooting, and hardware replacement.
- Online conference support for faculty and staff via conference rooms and desktop workstations.
- Patient room hardware refresh.
- On-call support during off-hours and/or holidays.
- Performs all other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits
Benefits
- UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare – no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
I.T. at UTSW
Staying Connected with Information Technology
At UT Southwestern, we need the best and brightest minds in information technology to meet the many demands of our thriving academic medical institution. Whether you are creating pathways for patients to more easily access their medical records or helping physicians and researchers maintain their cutting-edge equipment, the challenges and opportunities abound in our IT department.
The vast computer networks and technical infrastructure of our health system, medical school, research units, and workforce affect every patient and employee at UT Southwestern. That makes any position in the IT department vital to our mission of providing exceptional clinical care and creating a fast-paced, flexible environment for more than 18,000 employees and medical students.
Careers in Information Technology range from business analyst to database engineer, technical support to software system specialists, information resources to biomedical technicians. There has never been a better time to be an IT specialist in the world of health care, and there is no more exciting place to be than UT Southwestern to enrich your career.
Let’s Get Started
Employee Testimonials
Roland Brunette
Roland Brunette
Technical Support Specialist III – Information Resources
Technical Support Specialist III – Information Resources
What is extraordinary is the amount of people, their ideas, cultures and personalities. It is a wondrous thing to get to know your co-workers. This is part of what makes working at UT Southwestern a blast.
Glenn Philp
Glenn Philp
Information Resource Manager
Information Resource Manager
UT Southwestern Medical Center is a place that has inspired, challenged, and most of all helped me grow.
Brad Weber
Brad Weber
Commercialization Success Partner
Commercialization Success Partner
I am afforded the opportunity to make a significant difference in the wellbeing of patients served at UT Southwestern and worldwide. I can’t imagine doing anything more fulfilling.
